Remote Robotics Technical Service Specialist (Hugo/DS1)

Havas Media; Madrid; Remote; EUR 38,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. The role focuses on remote support for healthcare professionals, start-up specialists, and field service engineers across EMEA and beyond.

The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in English, Portuguese and Italian. Some onsite support may be required in domestic and international settings.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with 4+ years of relevant experience or advanced degree with 2+ years relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics experience

Software troubleshooting

Analytical thinking

Communication skills

Education

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Tools

DS1 platform

Hugo robotic system

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. The role focuses on remote support for healthcare professionals, start-up specialists, and field service engineers across EMEA and beyond.

The ideal candidate has an engineering degree with robotics experience, strong problem-solving skills, and fluency in English, Portuguese and Italian. Some onsite support may be required in domestic and international settings.