Remote Robotics Technical Service Specialist – Hugo & DS1 AI

Granaspen S.A.; Lérida; Remote; EUR 38,000 - 79,000; Full time

Job summary

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 in the EMEA region. The role requires strong engineering background, multi-language proficiency (Portuguese, English, Italian), and experience with robotics or motion control in large capital equipment.

Ideal candidates can manage remote troubleshooting, coordinate with health care professionals and field engineers, and handle occasional onsite support across domestic and

Qualifications

• Bachelor's or master's degree in engineering with a minimum 4 years of relevant experience, or advanced degree with 2 years, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control within a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as liaison between stakeholders and operating unit.
• Drive escalation process to resolve customer issues; initiate required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training availability (domestically and internationally).
• Regular working hours 8:00–16:30 CET; on-call 7AM–7PM with rotating coverage.

Skills

Robotics experience

Motion control

English proficiency

Portuguese language

Italian language

Technical communication

Education

Biomedical/Electrical/Mechanical engineering degree

Medical degree with technical skills

Tools

DS1 software

Robotics systems

Job description

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 in the EMEA region. The role requires strong engineering background, multi-language proficiency (Portuguese, English, Italian), and experience with robotics or motion control in large capital equipment.

Ideal candidates can manage remote troubleshooting, coordinate with health care professionals and field engineers, and handle occasional onsite support across domestic and