Remote Robotics Tech Service Specialist – Hugo & DS1 (EMEA)

Intuitive

Valladolid

Remote

EUR 38,000 - 56,000

Full time

6 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and DS1 AI-powered platform. You will support Health Care Professionals, start-up specialists and field engineers across EMEA, with strong emphasis on problem solving and clear technical communication.

The role requires a biomedical/electrical/mechanical engineering background, robotics experience, and fluency in Portuguese, English and Italian.

Qualifications

Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years' experience or advanced degree with 2+ years.
Fluency in Portuguese, English and Italian (C1/C2) required.
Experience with robotics or motion control in a large capital equipment environment.
Strong organization, multi-tasking and problem-solving abilities.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Act as a technical liaison between stakeholders and the operating unit.
Escalate issues and trigger field service when needed.
Collaborate with peers to troubleshoot complex service requests.
Own documentation and continuous improvement activities.
Primarily remote support with occasional onsite training domestically and internationally.
Work hours 8:00–16:30 CET; on-call 7AM–7PM with rotating coverage.