Remote Robotics Technical Specialist – Hugo & DS1

Shakers; Barcelona; Remote; EUR 42,000 - 76,000; Full time

Job summary

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery (RAS) system and the DS1 AI-powered platform across EMEA. You will provide remote technical support to Health Care Professionals, Start-up specialists and Field Service Engineers, explaining complex issues and guiding troubleshooting.

The role requires a engineering degree (biomedical/electrical/mechanical), 4+ years of relevant experience, and fluency in Portuguese, English and Italian

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with minimum 4 years of relevant experience or advanced degree with minimum 2 years
• Fluency in Portuguese, English and Italian (C1/C2)
• Experience with robotics or motion control in a large capital equipment environment
• Highly organized with ability to multitask and prioritise
• Experience with software troubleshooting and process analysis

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as a technical liaison between stakeholders and the operating unit
• Drive escalation process to resolve customer issues; initiate field service when needed
• Collaborate with other specialists to troubleshoot complex service requests
• Perform technical activities requiring judgment and ownership of improvements projects
• Ensure documentation and system entries are complete promptly
• Focus on remote support with occasional onsite training domestically and internationally
• Adhere to regular hours 8:00–16:30 CET; on-call 7AM–7PM with rotating schedules

Skills

Remote support

Multilingual

Robotics experience

Problem solving

Communication skills

Education

Engineering degree (biomedical/electrical/mechanical)

Advanced degree with 2+ years experience

Medical degree with technical skills

Job description

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery (RAS) system and the DS1 AI-powered platform across EMEA. You will provide remote technical support to Health Care Professionals, Start-up specialists and Field Service Engineers, explaining complex issues and guiding troubleshooting.

The role requires a engineering degree (biomedical/electrical/mechanical), 4+ years of relevant experience, and fluency in Portuguese, English and Italian