Remote Robotics Tech Specialist for Hugo & DS1 AI

Rise Data Labs; Marbella; Remote; EUR 30.000 - 79.000; Vollzeit

Benefits dieser Stelle

Medtronic Incentive Plan (MIP)

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. You will support healthcare professionals across EMEA, troubleshoot complex issues, and collaborate with field service engineers to ensure optimal performance in a fast-paced operating room setting.

Ideal candidates have engineering degrees, 4+ years in related roles, multilingual fluency (Portuguese/English/Italian), and strong problem-solving abilities.

Qualifikationen

• Bachelor's/Master's in biomedical/electrical/mechanical engineering with required experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multitask and prioritize.
• Experience with software troubleshooting.

Aufgaben

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Act as technical liaison between stakeholders and operating unit.
• Drive escalation to resolve customer issues; initiate field service when needed.
• Collaborate with other specialists to troubleshoot service requests.
• Perform technical activities with ownership of improvement projects.
• Ensure documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM rotates.

Kenntnisse

Multilingual (Portuguese, English, IT)

Robotics/motion control experience

Analytical problem-solving

Software troubleshooting

Organizational skills

Operating room experience

Ausbildung

Bachelor's/Master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Tools

DS1 software

Jobbeschreibung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform. You will support healthcare professionals across EMEA, troubleshoot complex issues, and collaborate with field service engineers to ensure optimal performance in a fast-paced operating room setting.

Ideal candidates have engineering degrees, 4+ years in related roles, multilingual fluency (Portuguese/English/Italian), and strong problem-solving abilities.