Remote Robotics Technical Service Specialist – Hugo & DS1

Redpin; Málaga; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 software across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs while working remotely with some on-site work domestically and internationally.

The role requires engineering credentials and robotics/diagnostics experience, with strong communication in English, Portuguese, and Italian.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience (or advanced degree with 2+ years).
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to healthcare professionals and field engineers.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgement and own continuous improvement projects.
• Ensure documentation and system entries are complete promptly.

Skills

Remote technical support

Robotics experience

Analytical problem-solving

Education

Biomedical/electrical/mechanical engineering degree with 4+ years experience

Tools

Hugo robotic system

DS1 software

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 software across EMEA. You will explain complex technical issues to healthcare professionals, SUS, and FSEs while working remotely with some on-site work domestically and internationally.

The role requires engineering credentials and robotics/diagnostics experience, with strong communication in English, Portuguese, and Italian.