Remote Robotics Technical Specialist – Hugo & DS1

Paul Marlex; Sevilla; Remote; EUR 52,000 - 78,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform. You will explain complex technical issues to healthcare professionals and field engineers, providing remote assistance with occasional on-site support across multiple European regions.

The role requires engineering credentials, multi-language fluency (Portuguese, English, Italian) and hands-on experience with robotics or motion control in capital equipment.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Strong analytical and problem-solving skills; organized and able to multi-task.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Own documentation and data entry, ensuring completeness promptly.
• Focus on remote support with occasional on-site training domestically and internationally.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Software troubleshooting

Analytical problem solving

Education

Engineering degree (biomedical/electrical/mechanical)

Tools

DS1 software

Job description

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform. You will explain complex technical issues to healthcare professionals and field engineers, providing remote assistance with occasional on-site support across multiple European regions.

The role requires engineering credentials, multi-language fluency (Portuguese, English, Italian) and hands-on experience with robotics or motion control in capital equipment.