Remote Robotics Technical Service Specialist - Hugo & DS1
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Job summary
Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. The role focuses on remote technical support for the Hugo robotic-assisted surgery system and DS1 analytics platform, communicating complex issues clearly to healthcare professionals and field engineers.
The ideal candidate has a biomedical/electrical/mechanical engineering background, several years in robotics, and fluency in Portuguese, English and Italian.
Qualifications
- Bachelor's or master's degree in biomedical/electrical/mechanical engineering
- Fluency in Portuguese, English and Italian (C1/C2)
- Experience with robotics or motion control in large capital equipment environments
- Highly organized with multitasking and prioritization abilities
- Experience analyzing technical issues for continuous improvement
- Experience with software troubleshooting
Responsibilities
- Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE
- Drive escalation to resolve customer issues and initiate field service when needed
- Collaborate with other technicians to troubleshoot complex service requests
- Perform technical activities requiring judgment and ownership of improvement projects
- Ensure documentation/system entries are completed promptly
- Remote-focused with occasional onsite support/training domestically and internationally
- Regular working hours 8:00–16:30 CET; on-call 7AM–7PM with rotation
Skills
Education
Job description
Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. The role focuses on remote technical support for the Hugo robotic-assisted surgery system and DS1 analytics platform, communicating complex issues clearly to healthcare professionals and field engineers.
The ideal candidate has a biomedical/electrical/mechanical engineering background, several years in robotics, and fluency in Portuguese, English and Italian.
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