Remote Robotics Technical Service Specialist

Smartness

Ibiza

Remote

EUR 38,000 - 79,000

Full time

5 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Remote work

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 platform in the EMEA region. You will explain complex technical issues to healthcare professionals and field engineers, act as a liaison, and drive issue resolution with a focus on remote support and occasional onsite training.

The role requires engineering degrees, multi-language fluency (PT, EN, IT), and experience with robotics or motion control in capital equipment.

Qualifications

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering with relevant experience.
Fluency in Portuguese, English and Italian (C1/C2) required.
Experience with robotics or motion control in a large capital equipment environment.
Strong troubleshooting and documentation skills.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve customer issues and trigger field service as needed.
Collaborate with other technicians to troubleshoot complex service requests.
Own documentation and pursue continuous improvement projects.
Occasional onsite support/training domestically and internationally.