Remote Robotics Tech Service Specialist (Hugo/DS1)

Whitebit; Almería; A distancia; EUR 38.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across the EMEA region. You will explain complex technical issues to healthcare professionals, SUS, and field service engineers, leveraging your robotics background and problem-solving skills in a remote role.

You will participate in continuous improvement activities, ensure documentation is complete, and handle remote support with occasional on-site training internationally.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 2+ years of relevant experience; or advanced degree with 2+ years experience.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment environments.
• Strong organizational skills with ability to multitask and prioritize.
• Experience with analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE; act as a technical liaison between stakeholders and the operating unit.
• Lead escalation to resolve customer issues and trigger field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own documentation and ensure all entries are completed promptly.
• Focus on remote support with occasional on-site training domestically and internationally.
• Work within regular hours 8:00–16:30 CET with on-call rotation 7AM–7PM.

Conocimientos

Robotics experience

Software troubleshooting

Technical issue analysis

PT/EN/IT languages

Educación

Biomedical/Electrical/Mechanical engineering degree

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across the EMEA region. You will explain complex technical issues to healthcare professionals, SUS, and field service engineers, leveraging your robotics background and problem-solving skills in a remote role.

You will participate in continuous improvement activities, ensure documentation is complete, and handle remote support with occasional on-site training internationally.