Remote Robotics Technical Service Specialist

Iceye; Ibiza; Remote; EUR 30.000 - 79.000; Vollzeit

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform in EMEA. You will support Health Care Professionals, Start-up specialists and Field Service Engineers remotely and occasionally onsite, with international travel.

The role requires engineering or medical qualifications and fluency in Portuguese, English, and Italian. You’ll join a mission-driven team delivering life-changing technology, working standard hours with on-call

Qualifikationen

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Aufgaben

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Kenntnisse

Portuguese

English

Italian

Robotics experience

Software troubleshooting

Multi-tasking

Analytical thinking

Ausbildung

Biomedical/electrical/mechanical engineering degree

Medical degree with technical skills

Tools

Hugo robotic system

DS1 platform

Jobbeschreibung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery system and DS1 platform in EMEA. You will support Health Care Professionals, Start-up specialists and Field Service Engineers remotely and occasionally onsite, with international travel.

The role requires engineering or medical qualifications and fluency in Portuguese, English, and Italian. You’ll join a mission-driven team delivering life-changing technology, working standard hours with on-call