Remote Robotics Tech Support Specialist (Hugo/DS1)

TRM Labs; Córdoba; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will support the Hugo robotic system and DS1 AI platform remotely, interfacing with healthcare professionals, startup specialists and field engineers to resolve issues and drive improvements.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (PT-EN-IT), and experience with robotics in a capital equipment environment.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering or equivalent medical degree with tech skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multi-task and prioritize
• Experience with software troubleshooting and technical issue analysis.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process and initiate field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex requests.
• Own continuous improvement projects and related documentation.
• Occasional onsite support/training domestically and internationally.

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Robotics experience

Software troubleshooting

Analytical skills

Education

Biomedical/Electrical/Mechanical engineering degree

Tools

Hugo Robotic System

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. You will support the Hugo robotic system and DS1 AI platform remotely, interfacing with healthcare professionals, startup specialists and field engineers to resolve issues and drive improvements.

The role requires a biomedical/electrical/mechanical engineering background, multilingual communication (PT-EN-IT), and experience with robotics in a capital equipment environment.