Remote Robotics Technical Support Specialist (Hugo/DS1)

Abb; Murcia; A distancia; EUR 30.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across EMEA. You will communicate complex technical issues to healthcare professionals, startup specialists, and field service engineers from a remote setting.

The role requires fluency in Portuguese, English and Italian, with a strong background in robotics or motion control and the ability to manage multiple tasks and documentation with rigor.

Formación

• Bachelor's or master's degree in engineering (biomedical/electrical/mechanical).
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multitask and prioritize assignments.

Responsabilidades

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Lead escalation process to resolve customer issues and trigger field service when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Ensure documentation/system entries are complete promptly.
• Focus on remote support with occasional on-site training internationally.

Conocimientos

Portuguese

English

Italian

Robotics experience

Analytical skills

Problem solving

Educación

Biomedical/Electrical/Mechanical engineering degree

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across EMEA. You will communicate complex technical issues to healthcare professionals, startup specialists, and field service engineers from a remote setting.

The role requires fluency in Portuguese, English and Italian, with a strong background in robotics or motion control and the ability to manage multiple tasks and documentation with rigor.