Remote Robotics Tech Support - Hugo & DS1 Specialist
Q.Beyond Ibérica
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Job summary
Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 platforms across Europe. You will engage Health Care Professionals, startup specialists and Field Service Engineers, delivering remote expertise and coordinating field support as needed.
The role requires 4+ years in engineering with robotics or motion control, and fluency in Portuguese, English and Italian.
Qualifications
- Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience
- Fluency in Portuguese, English and Italian (C1/C2)
- Experience with robotics or motion control in a large capital equipment environment
- Highly organized with ability to multitask and prioritize
- Experience with software troubleshooting
Responsibilities
- Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE; act as liaison between stakeholders and operating unit
- Drive escalation and arrange field service support when needed
- Collaborate with other technical service specialists to troubleshoot complex service requests
- Own documentation and contribute to continuous improvement projects
- Occasional on-site support domestically and internationally
Skills
Education
Tools
Job description
Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 platforms across Europe. You will engage Health Care Professionals, startup specialists and Field Service Engineers, delivering remote expertise and coordinating field support as needed.
The role requires 4+ years in engineering with robotics or motion control, and fluency in Portuguese, English and Italian.
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