Remote Robotics Tech Support Specialist (Hugo & DS1)

Fundación Universitaria San Pablo Ceu; Santander; Remote; EUR 42,000 - 70,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform for EMEA. The role requires strong communication with healthcare professionals, SUS, and FSE, and involves remote diagnostics with occasional international onsite support.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with multiple years of robotics or motion control experience and are fluent in Portuguese, English, and

Qualifications

• Fluency in Portuguese, English and Italian (C1/C2).
• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years experience OR medical degree with technical skills.
• Experience with robotics or motion control in large capital equipment.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation process and initiate field service support when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite international training.

Skills

Portuguese language

English language

Italian language

Robotics experience

Problem solving

Software troubleshooting

Operating room familiarity

Education

Biomedical/ Electrical/ Mechanical engineering degree

Medical degree with technical skills

Job description

Medtronic is seeking a remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform for EMEA. The role requires strong communication with healthcare professionals, SUS, and FSE, and involves remote diagnostics with occasional international onsite support.

Ideal candidates hold a biomedical/electrical/mechanical engineering degree with multiple years of robotics or motion control experience and are fluent in Portuguese, English, and