Remote Robotics Technical Support Specialist (Hugo/DS1)

Fundación Universitaria San Pablo Ceu

Ibiza

Remote

EUR 52,000 - 76,000

Full time

7 days ago

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Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio in EMEA. The role focuses on explaining complex technical issues to healthcare professionals and field engineers, with remote and occasional onsite support across multiple countries.

The position requires an engineering degree, 4+ years of related experience, and fluency in EN/PT/IT. You will join a global team delivering life-changing medical technologies and participate in a competitive incentive

Qualifications

Bachelor's or master's in biomedical/electrical/mechanical engineering with relevant experience.
Fluency in English, Portuguese and Italian (C1/C2) required.
Experience with robotics or motion control in large capital equipment.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
Drive the escalation process to resolve customer issues and initiate field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Perform technical activities requiring judgment and own continuous improvement projects.
Ensure documentation and system entries are complete promptly.