Remote Robotics Technical Support Specialist (Hugo/DS1)

CAE Defence & Security – Indo-Pacific; Madrid; Remote; EUR 37,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Flexible Benefits

Job summary

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 AI-powered platform in the EMEA region. You will support Healthcare Professionals, Start-up specialists and Field Service Engineers, remotely, with occasional international onsite work.

Position requires engineering credentials (biomedical/electrical/mechanical) and robotics experience, plus fluency in Portuguese, English and Italian.

Qualifications

• Bachelor's or master's in engineering with 4+ years relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to be flexible, multi-task and prioritize.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own documentation and drive continuous improvement projects.
• Occasional onsite support domestically and internationally.
• Work hours 8:00–16:30 CET; on-call 7AM–7PM (rotating).

Skills

Biomedical engineering

Electrical engineering

Mechanical engineering

Portuguese

English

Italian

Robotics experience

Analytical skills

Education

Engineering degree

Medical degree

Tools

DS1 software

Hugo system

Job description

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 AI-powered platform in the EMEA region. You will support Healthcare Professionals, Start-up specialists and Field Service Engineers, remotely, with occasional international onsite work.

Position requires engineering credentials (biomedical/electrical/mechanical) and robotics experience, plus fluency in Portuguese, English and Italian.