Remote Robotics Tech Specialist – Hugo System & AI DS1

Garajedoce

Alicante

Remote

EUR 38,000 - 56,000

Full time

3 days ago

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Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 platforms across EMEA. The role requires advanced engineering qualifications and fluency in Portuguese, English and Italian.

You will provide remote diagnostics, escalate issues, and coordinate with field engineers, with occasional onsite work across regions. The position emphasizes strong analytical skills, problem-solving ability, and the capacity to work in a high-stakes operating-room

Qualifications

Bachelor’s or master's degree in biomedical, electrical or mechanical engineering (or medical degree with technical skills).
Fluency in Portuguese, English and Italian (C1/C2).
Experience with robotics or motion control in a large capital equipment environment.
Highly organized, able to multitask and prioritize assignments.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
Drive escalation to resolve customer issues and initiate field service when needed.
Collaborate with other specialists to troubleshoot complex service requests.
Own continuous improvement projects and ensure documentation is complete.
Remote support with occasional onsite training domestically and internationally.