Remote Robotics Tech Specialist Hugo & DS1 AI (EMEA)

Rise Data Labs

Islas Baleares

Remote

EUR 37,000 - 78,000

Full time

4 days ago

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Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and the DS1 platform across EMEA. The role focuses on remote troubleshooting, monitoring, and collaboration with field engineers, with occasional on-site work across international sites.

Strong engineering background and multilingual communication are essential for success. You will work within a dynamic team to resolve issues, document actions, and contribute to continuous improvement initiatives

Qualifications

Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with relevant experience or an advanced degree with min 2 years.
Fluency in Portuguese, English and Italian (C1/C2) is required.
Experience with robotics or motion control in large capital equipment.
Highly organized with multi-tasking and prioritization abilities.
Experience with software troubleshooting.

Responsibilities

Provide remote technical support for the Hugo robotic system and DS1 to HCP/SUS/FSE.
Lead escalation to resolve customer issues and coordinate field service when needed.
Collaborate with other technicians to troubleshoot complex service requests.
Own documentation and drive continuous improvement projects.
Occasional on-site support domestically and internationally.