Remote Robotics Tech Specialist – Hugo & DS1

Praxis Tech Ltd.; España; Remote; EUR 50,000 - 66,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. You will explain complex issues to healthcare professionals, SUS and FSEs, supporting the Hugo system and DS1 platform from a remote setting.

Ideal candidates combine engineering background with strong communication skills, and a willingness to travel for occasional onsite training and support within Europe and beyond.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Engineering degree

Robotics experience

Multilingual English/Portuguese/ital

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Tools

Hugo robotic system

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for its Surgical Robotics portfolio across EMEA. You will explain complex issues to healthcare professionals, SUS and FSEs, supporting the Hugo system and DS1 platform from a remote setting.

Ideal candidates combine engineering background with strong communication skills, and a willingness to travel for occasional onsite training and support within Europe and beyond.