Remote Surgical Robotics Tech Specialist (Hugo & DS1)

Rise Data Labs; Huelva; Remote; EUR 38.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medtronic Incentive Plan

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in the EMEA region. The role focuses on remote support, technical escalations, and collaboration with field service engineers and healthcare professionals.

Candidates should have an engineering degree with robotics experience and be fluent in Portuguese, English and Italian. The position offers international remote work with some domestic/international onsite training availability.

Qualifikationen

• Bachelor's or master's degree in biomedical, electrical or mechanical engineering (or medical degree with technical skills).
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multitask and prioritize.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Aufgaben

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support/training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Kenntnisse

Engineering degree

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Analytical skills

Software troubleshooting

Ausbildung

Biomedical/Electrical/Mechanical engineering degree

Jobbeschreibung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic system and DS1 in the EMEA region. The role focuses on remote support, technical escalations, and collaboration with field service engineers and healthcare professionals.

Candidates should have an engineering degree with robotics experience and be fluent in Portuguese, English and Italian. The position offers international remote work with some domestic/international onsite training availability.