Remote Robotics Tech Service Specialist (Hugo & DS1 AI)

Rise Data Labs; Ibiza; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MIP incentive

Global health leader

Descripción de la vacante

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 platform. You will support Health Care Professionals, Start-up-specialists and Field Service Engineers across the EMEA region, delivering clear technical guidance and hands-on problem solving.

The role emphasizes strong communication, collaboration with cross-functional teams, and a commitment to continuous improvement in a high-stakes operating room setting.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.

Responsabilidades

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and ownership of improvement projects.
• Ensure documentation and system entries are fully complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Work during 8:00–16:30 CET with on-call from 7:00–19:00, rotating shifts.

Conocimientos

Robotics experience

English fluency

Portuguese fluency

Italian fluency

Multitask ability

Technical communication

Educación

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with tech skills

Descripción del empleo

Medtronic is seeking a remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 platform. You will support Health Care Professionals, Start-up-specialists and Field Service Engineers across the EMEA region, delivering clear technical guidance and hands-on problem solving.

The role emphasizes strong communication, collaboration with cross-functional teams, and a commitment to continuous improvement in a high-stakes operating room setting.