Remote Surgical Robotics Tech Specialist (Hugo/DS1)

Haleon; Córdoba; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Short-term incentive (MIP)

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across EMEA. You will provide remote technical support to healthcare professionals, SUS and FSEs, acting as a technical liaison and driving issue escalation when needed.

The role requires a strong background in robotics/motion control, excellent communication across languages, and the ability to work across multiple sites domestically and internationally.

Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Robotics experience

Software troubleshooting

Technical communication

Multitasking

Operating room exposure

Portuguese fluency

English fluency

Italian fluency

Education

Biomedical/ Electrical/ Mechanical Eng

Medical degree with technical skills

Tools

DS1 platform

Job description

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 platform across EMEA. You will provide remote technical support to healthcare professionals, SUS and FSEs, acting as a technical liaison and driving issue escalation when needed.

The role requires a strong background in robotics/motion control, excellent communication across languages, and the ability to work across multiple sites domestically and internationally.