Remote Robotics Tech Specialist – Hugo & DS1

Smartness; Nava; Remote; EUR 42,000 - 70,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 analytics platform across EMEA. You will provide expert remote support to healthcare professionals and field engineers, guiding complex technical issues and coordinating escalation and service actions.

The role demands strong communication, problem-solving and a background in robotics or motion control within capital equipment.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering (or medical degree with tech skills).
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Strong analytical and problem-solving abilities; highly organized and multi-tasking.

Responsibilities

• Provide remote technical support for Hugo and DS1, acting as a liaison between stakeholders and operations.
• Drive escalation and coordinate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform activities requiring judgment and own continuous improvement projects.
• Ensure timely and complete documentation and system entries.
• Focus on remote support with occasional onsite training (domestic and international).
• Adhere to 8:00–16:30 CET with on-call from 7:00–19:00.

Skills

Robotics experience

Software troubleshooting

Technical communication

Problem solving

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Medical degree with technical skills

Tools

DS1 software

Hugo robotic system

Job description

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic system and DS1 analytics platform across EMEA. You will provide expert remote support to healthcare professionals and field engineers, guiding complex technical issues and coordinating escalation and service actions.

The role demands strong communication, problem-solving and a background in robotics or motion control within capital equipment.