Remote Robotics Tech Specialist — Hugo System & DS1

Ashby, Inc.; Oña; A distancia; EUR 30.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will support Health Care Professionals, Start-up specialists, and Field Service Engineers with clear, patient-focused technical guidance from a remote location.

In this full-time role, you will diagnose complex issues, drive escalation, and collaborate with global teams to ensure fast, safe resolutions across Europe.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years' experience or advanced degree with 2+ years' experience, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in large capital equipment environments.
• Highly organized with ability to multitask and prioritize.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities with judgment and ownership of improvements.
• Ensure documentation and system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular working hours 8:00–16:30 CET; on-call 7AM–7PM with rotation.

Conocimientos

Robotics experience

Portuguese fluency

English fluency

Italian fluency

Analytical problem solving

Educación

Biomedical/electrical/mechanical engineering degree

Medical degree with technical skills

Herramientas

Robotics systems

Descripción del empleo

Medtronic is seeking a Remote Technical Service Specialist for the Hugo robotic-assisted surgery system and the DS1 analytics platform. You will support Health Care Professionals, Start-up specialists, and Field Service Engineers with clear, patient-focused technical guidance from a remote location.

In this full-time role, you will diagnose complex issues, drive escalation, and collaborate with global teams to ensure fast, safe resolutions across Europe.