Remote Robotics Technical Specialist – Hugo & DS1

Rise Data Labs; La Coruña; À distance; EUR 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medtronic Incentive Plan

Competitive benefits package

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. You will explain complex technical issues to health care professionals, start-up specialists and field service engineers in a remote capacity, with some on-site opportunities.

The role requires a biomedical/engineering background, fluent English, Portuguese and Italian, and a proven track record in robotics or motion control.

Qualifications

• Bachelor's or Master’s degree in biomedical, electrical, or mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in capital equipment.
• Strong analytical, organizational and problem-solving skills.
• Experience with software troubleshooting.

Responsabilités

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive escalation processes and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex requests.
• Perform activities requiring judgment and ownership of improvements.
• Ensure documentation and system entries are completed promptly.
• Support remotely with occasional onsite training domestically and internationally.
• Work hours 8:00–16:30 CET, with on-call coverage 7AM–7PM rotation.

Connaissances

Robotics experience

Technical troubleshooting

Multi-tasking and organization

Excellent communication

Formation

Bachelor's or Master’s degree in biomedical/electrical/mechanical engineering

Outils

Hugo robot system

DS1 platform

Description du poste

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and DS1 platform across EMEA. You will explain complex technical issues to health care professionals, start-up specialists and field service engineers in a remote capacity, with some on-site opportunities.

The role requires a biomedical/engineering background, fluent English, Portuguese and Italian, and a proven track record in robotics or motion control.