Remote Robotic Surgery Tech Specialist (Hugo/DS1)

Smartness; Huelva; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic-assisted surgery (RAS) and DS1 across the EMEA region. You will explain complex technical issues to Health Care Professionals, Start-up Specialists and Field Service Engineers in a remote capacity, with occasional onsite work.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years robotics experience, and fluency in Portuguese, English and Italian.

Qualifications

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Fluency in Portuguese

Fluency in English

Fluency in Italian

Robotics experience

Software troubleshooting

Problem solving

Education

Biomedical, Electrical or Mechanical engineering degree

Medical degree with technical skills

Tools

Robotics control software

Motion control systems

Job description

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic-assisted surgery (RAS) and DS1 across the EMEA region. You will explain complex technical issues to Health Care Professionals, Start-up Specialists and Field Service Engineers in a remote capacity, with occasional onsite work.

The role requires a biomedical/electrical/mechanical engineering background, 4+ years robotics experience, and fluency in Portuguese, English and Italian.