Remote Robotics Tech Specialist: Hugo RAS & DS1

Foundation; Badajoz; Remote; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is seeking a full-time Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will explain complex technical issues to health care professionals, start-up specialists and field service engineers, leveraging your medical-technical background in a remote setting.

In this role you drive escalation, collaborate with peers on troubleshooting, and manage documentation while providing occasional onsite support

Qualifications

• Bachelor's or Master's in Biomedical, Electrical, or Mechanical engineering with relevant experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.

Responsibilities

• Provide remote technical support for Hugo and DS1 to HCP, SUS and FSE.
• Drive escalation and initiate field service when needed.
• Collaborate with peers to troubleshoot complex service requests.
• Ensure documentation and system entries are complete and up-to-date.
• Occasional onsite support domestically and internationally.

Skills

Portuguese fluency

English fluency

Italian fluency

Robotics experience

Motion control

Education

Bachelor's or Master's in Biomedical, Electrical or Mechanical engineering

Tools

Robotics software troubleshooting

DS1 platform knowledge

Job description

Medtronic is seeking a full-time Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 platform across the EMEA region. You will explain complex technical issues to health care professionals, start-up specialists and field service engineers, leveraging your medical-technical background in a remote setting.

In this role you drive escalation, collaborate with peers on troubleshooting, and manage documentation while providing occasional onsite support