Remote Robotics Tech Support Specialist – Hugo & DS1

ZOLL Cardiac Management Solutions; Nava; A distancia; EUR 37.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics across Europe to support Hugo and DS1 systems. You will explain complex technical issues to HCP, SUS and FSE, manage escalations, and drive continuous improvements while coordinating with cross-border teams.

Role involves remote work with occasional domestic and international on-site training. Requires strong engineering background and proficiency in Portuguese, English, and Italian.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years as standard; or advanced degree with 2+ years, or a medical degree with tech skills.
• Fluent in Portuguese, English and Italian (C1/C2).
• Robotics or motion control experience in a large capital equipment environment.
• Highly organized, flexible, multi-tasking and prioritization abilities.
• Experience analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as liaison between stakeholders and operating unit.
• Drive escalation to resolve issues; initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgement; own continuous improvement projects.
• Ensure documentation and system entries are complete and prompt.
• Focus on remote support with occasional on-site training domestically and internationally.

Conocimientos

Portuguese language

English language

Italian language

Robotics experience

Analytical problem-solving

Operating room experience

Educación

Bachelor's or Master's in Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a remote Technical Services Specialist for Surgical Robotics across Europe to support Hugo and DS1 systems. You will explain complex technical issues to HCP, SUS and FSE, manage escalations, and drive continuous improvements while coordinating with cross-border teams.

Role involves remote work with occasional domestic and international on-site training. Requires strong engineering background and proficiency in Portuguese, English, and Italian.