Remote Robotic Surgical Support Engineer

ZOLL Cardiac Management Solutions; Barcelona; A distancia; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 across Europe, the Middle East, and Africa. You will diagnose complex issues, coordinate with field service engineers, and drive remote resolution while maintaining documentation and compliance.

The role emphasizes strong communication, cross-country collaboration, and a mix of remote and occasional onsite work across international sites.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with ability to multitask and prioritize multiple assignments.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Conocimientos

Fluency in Portuguese

Fluency in English

Fluency in Italian

Robotics experience

Motion control experience

Software troubleshooting

Organized / multitasking

Educación

Bachelor's or Master's in Biomedical/Electrical/Mechanical engineering

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic-assisted surgery system and DS1 across Europe, the Middle East, and Africa. You will diagnose complex issues, coordinate with field service engineers, and drive remote resolution while maintaining documentation and compliance.

The role emphasizes strong communication, cross-country collaboration, and a mix of remote and occasional onsite work across international sites.