Remote Robotic Surgery Tech Support Specialist

Elevenlabs; Málaga; A distancia; EUR 30.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic and DS1 platforms across EMEA. The role requires strong technical knowledge, languages, and the ability to operate in a cross-functional, global team.

You will handle remote troubleshooting, escalation coordination, and occasional onsite training, with standard hours and on-call rotations across regions.

Formación

• Bachelor's or master's in biomedical/electrical/mechanical engineering or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control within large capital equipment.
• Highly organized with ability to multi-task and prioritize assignments.
• Experience analyzing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues, coordinating field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation and system entries are complete promptly.
• Focus on remote support with occasional onsite training; domestically and internationally.
• Regular hours 8:00-16:30 CET; on-call 7AM-7PM, rotating.

Conocimientos

Robotics experience

Motion control

Technical problem solving

Software troubleshooting

Multitasking

Analytical thinking

English proficiency

Portuguese proficiency

Italian proficiency

Educación

Biomedical engineering

Electrical engineering

Mechanical engineering

Medical degree with technical skills

Descripción del empleo

Medtronic is seeking a remote Technical Service Specialist to support Hugo robotic and DS1 platforms across EMEA. The role requires strong technical knowledge, languages, and the ability to operate in a cross-functional, global team.

You will handle remote troubleshooting, escalation coordination, and occasional onsite training, with standard hours and on-call rotations across regions.