Remote Robotic Surgery Tech Service Specialist

Universidad Alfonso X El Sabio; Villanueva de la Cañada; A distancia; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medtronic Incentive Plan (MIP)

Descripción de la vacante

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio in EMEA. The role requires strong technical skills to support the Hugo robotic system and DS1, with international travel and remote work across several European countries.

You will provide remote support, drive escalations, and collaborate with a team of specialists while maintaining thorough documentation. Excellent multilingual communication is essential.

Formación

• Bachelor's or master's degree in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years; or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) is required.
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized, able to multi-task and prioritize assignments.
• Experience with analyzing technical issues for continuous improvement and with software troubleshooting.

Responsabilidades

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as liaison between stakeholders and operating unit.
• Drive escalation to resolve issues; initiate field service when needed.
• Collaborate with other tech service specialists to troubleshoot complex requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Regular hours 8:00–16:30 CET; on-call 7:00–19:00, rotating by colleague.

Conocimientos

Remote support

Robotics experience

Multilingual PT-EN-IT

Technical problem-solving

Educación

Engineering degree (biomedical/electrical/mechanical)

Descripción del empleo

Medtronic is seeking a Remote Technical Services Specialist for the Surgical Robotics portfolio in EMEA. The role requires strong technical skills to support the Hugo robotic system and DS1, with international travel and remote work across several European countries.

You will provide remote support, drive escalations, and collaborate with a team of specialists while maintaining thorough documentation. Excellent multilingual communication is essential.