Remote Robotic Surgery Tech Support Specialist

Ricoh España; Huelva; Remote; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a full-time remote Technical Service Specialist to support Hugo robotic-assisted surgery and the DS1 AI platform within the EMEA region. Excellent communication skills and a strong engineering background are required.

You will provide remote technical support to healthcare professionals, SUS, and FSE, drive issue escalation, and collaborate with peers. Occasional domestic and international on-site training is available.

Qualifications

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering with 4+ years of relevant experience, or advanced degree with 2+ years, or medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.
• Highly organized with the ability to multitask and prioritize.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison.
• Drive escalation to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Perform technical activities with judgment and own continuous improvement projects.
• Ensure all documentation/system entries are fully complete promptly.
• Focus on remote support with occasional onsite training domestically and internationally.
• Work hours 8:00–16:30 CET; on-call 7AM–7PM with rotating coverage.

Skills

Engineering degree (biomedical/electri

Education

Bachelor’s or Master’s in Biomedical/Electrical/Mechanical engineering

Job description

Medtronic is seeking a full-time remote Technical Service Specialist to support Hugo robotic-assisted surgery and the DS1 AI platform within the EMEA region. Excellent communication skills and a strong engineering background are required.

You will provide remote technical support to healthcare professionals, SUS, and FSE, drive issue escalation, and collaborate with peers. Occasional domestic and international on-site training is available.