Remote Networking Support Specialist - Entry Level

Adecco Portugal; El Vendrell; Remote; EUR 25,000 - 40,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive them to resolution while maintaining SLA adherence.

The role emphasizes knowledge of routing, switching and basic vendor technologies, with opportunity to grow in a global, diverse environment and collaborate with client IT environments and suppliers.

Qualifications

• Bachelor's degree in IT or Computing or related field.
• Associate level certifications in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
• Entry level experience with networking technologies such as routing and switching.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Follow agreed procedures to restore service and meet SLAs.
• Use knowledge articles and tools to diagnose and fix issues.
• Coordinate with vendors and teams to expedite resolution.
• Log incidents with required detail and maintain CI records.

Skills

Communication

Cross-cultural work

Project planning

Active listening

Adaptability

Client-focused

Education

Bachelor's degree in IT or Computing

Associate networking certs (CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive them to resolution while maintaining SLA adherence.

The role emphasizes knowledge of routing, switching and basic vendor technologies, with opportunity to grow in a global, diverse environment and collaborate with client IT environments and suppliers.