Remote Networking Support Engineer (Entry Level)

Six Senses; San Juan Bautista; Remote; EUR 25,000 - 35,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients worldwide. You will work with service tools, adhere to SLAs, and coordinate with teams to restore service efficiently.

The role emphasizes communication across cultures, learning vendor technologies, and contributing to knowledge bases while maintaining accurate incident records.

Qualifications

• Entry-level knowledge of networking concepts and protocols.
• Bachelor-level IT-related degree or equivalent.

Responsibilities

• Provide remote technical support and incident resolution to clients.
• Identify root causes and drive incidents to resolution while meeting SLAs.
• Document actions and update relevant systems and tickets.

Skills

Networking basics

Remote support

Customer communication

Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Cisco/Juniper basics

Service desk tools

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents for clients worldwide. You will work with service tools, adhere to SLAs, and coordinate with teams to restore service efficiently.

The role emphasizes communication across cultures, learning vendor technologies, and contributing to knowledge bases while maintaining accurate incident records.