Remote Networking Support Engineer - Entry Level

Mandarin Oriental; Calviá; Remote; EUR 37,000 - 57,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLA compliance. The role involves using service tools, documenting actions, and escalating when needed.

Ideal candidates have a Bachelor's in IT or Computing and associate networking certifications. Remote work is supported, with duties spanning maintenance tasks, knowledge base usage, and cross-team collaboration.

Qualifications

• Bachelor's degree in Information Technology or Computing.
• Associate level networking certifications (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA).
• Entry-level experience with networking technologies and remote client support.

Responsibilities

• Operate as an entry-level engineer providing remote technical support.
• Identify and resolve incidents to meet SLA targets.
• Use service tools to diagnose problems and generate reports.
• Escalate unresolved incidents and follow up to resolution.
• Document and close resolved incidents per procedures.

Skills

Culture-aware communication

Strategic planning

Maintains positive attitude

Work under pressure

Active listening

Adaptability

Client-centric approach

Vendor technologies (Cisco, Juniper,Ar

Remote console architecture knowledge

Education

Bachelors in IT/Computing

Associate networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLA compliance. The role involves using service tools, documenting actions, and escalating when needed.

Ideal candidates have a Bachelor's in IT or Computing and associate networking certifications. Remote work is supported, with duties spanning maintenance tasks, knowledge base usage, and cross-team collaboration.