Remote Networking Engineer (Entry Level) for Support

Analog Devices, Inc.; Valencia; Remote; EUR 24,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and drive resolutions to meet SLA commitments. The role emphasizes knowledge of vendor networking technologies and effective collaboration across cultures.

The position is remote, with responsibilities spanning incident diagnosis, maintenance tasks, and proactive service monitoring to ensure seamless delivery and client satisfaction.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems and creates reports.

Skills

Networking basics

Remote support

Incident diagnosis

Vendor technologies

Active listening

Cross-cultural communication

Problem escalation

Education

Bachelor's degree in IT/Computing

Associate networking certs (Cisco/Juniper/Aruba)

Tools

Cisco

Juniper

Aruba

Riverbed

F5

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and drive resolutions to meet SLA commitments. The role emphasizes knowledge of vendor networking technologies and effective collaboration across cultures.

The position is remote, with responsibilities spanning incident diagnosis, maintenance tasks, and proactive service monitoring to ensure seamless delivery and client satisfaction.