Remote Networking Field Support Engineer - Entry Level

Tsmg Holding; Madrid; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents and restore service across regional clients.

You will use knowledge articles and tools to diagnose, log, and resolve issues while coordinating with vendors and teams to meet SLA targets. This role emphasizes learning, cross-cultural collaboration, and client-focused service delivery.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications such as CCNA/JNCIA/ACMA.

Responsibilities

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to diagnose problems and report performance statistics.
• Identifies and resolves problems following agreed procedures.
• Remotely investigates and identifies root causes of incidents and assists with remedies.
• Documents and closes resolved incidents according to procedures.

Skills

Communication across cultures

Project planning

Positive attitude under pressure

Active listening

Education

Bachelor's degree in IT or Computing

Associate networking certifications (CCNA/JNCIA/ACMA etc.)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify incidents and restore service across regional clients.

You will use knowledge articles and tools to diagnose, log, and resolve issues while coordinating with vendors and teams to meet SLA targets. This role emphasizes learning, cross-cultural collaboration, and client-focused service delivery.