Remote Networking Support Engineer (Entry-Level)

Prestwick Aerosystems; Albacete; Remote; EUR 28,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and to identify and resolve incidents for clients. The role emphasizes incident management, proactive maintenance, and documenting resolutions while ensuring adherence to SLAs.

The ideal candidate will have foundational networking knowledge, basic vendor technology familiarity, and the ability to work across cultures in a remote setting.

Qualifications

• . Bachelor's degree in IT or computing or related field.
• .. Associate level networking certifications such as Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA etc.
• .. Entry level experience in networking, routing, switching, Wireless, SDI distribution, core and access layers.
• .. Entry level experience in technical support to clients.
• .. Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to diagnose problems and create reports for stakeholders.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and updates configuration items (CIs).
• Monitors service delivery against SLAs and logs relevant information.
• Escalates unresolved incidents and follows through to resolution.

Skills

Vendor technologies

Networking fundamentals

Remote support

Incident management

English communication

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and to identify and resolve incidents for clients. The role emphasizes incident management, proactive maintenance, and documenting resolutions while ensuring adherence to SLAs.

The ideal candidate will have foundational networking knowledge, basic vendor technology familiarity, and the ability to work across cultures in a remote setting.