Remote Networking Support Engineer - Madrid

Carrier; Madrid; Remote; EUR 25,000 - 34,000; Full time

Job summary

NTT DATA in Madrid, Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to support and diagnose network incidents, perform maintenance tasks, and collaborate with cross-functional teams. The role emphasizes remote diagnostics, adherence to procedures, and ongoing knowledge documentation.

You will work with Cisco/Juniper/Aruba/Riverbed technologies, provide timely incident resolution, and contribute to service level adherence while communicating effectively across

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks.
• Remotely investigates and identifies root cause of incidents and assists with remedies.

Skills

Networking basics

Remote support

Troubleshooting

Customer service

Education

Bachelor's degree in IT/Computing

Associate networking certification

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in Madrid, Spain is seeking an entry-level Networking Remote Field Service Engineer (L1) to support and diagnose network incidents, perform maintenance tasks, and collaborate with cross-functional teams. The role emphasizes remote diagnostics, adherence to procedures, and ongoing knowledge documentation.

You will work with Cisco/Juniper/Aruba/Riverbed technologies, provide timely incident resolution, and contribute to service level adherence while communicating effectively across