Remote Network Support Engineer: Incident Resolution & SLA

Indra Group; Madrid; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to support clients remotely from Madrid, Spain. You will identify and resolve technical incidents, drive resolutions, and ensure zero missed SLA conditions while using knowledge articles and standard procedures.

You will work with Cisco/Juniper/Aruba hardware concepts and vendor tools, handling incidents with a methodical approach, maintaining records, and coordinating with other teams to restore services quickly.

Qualifications

• Entry-level networking knowledge and understanding of routing, switching, and wireless concepts.
• Familiarity with remote technical support and incident handling.
• Willingness to work with client environments and vendor tech.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• ,
• Coordinate with colleagues and vendors to diagnose and resolve issues.
• Maintain accurate incident records and knowledge base references.
• Follow procedures to ensure SLA adherence and proper escalation.

Skills

Networking fundamentals

Remote support

Incident management

Communication across cultures

Cisco/Junos basics

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to support clients remotely from Madrid, Spain. You will identify and resolve technical incidents, drive resolutions, and ensure zero missed SLA conditions while using knowledge articles and standard procedures.

You will work with Cisco/Juniper/Aruba hardware concepts and vendor tools, handling incidents with a methodical approach, maintaining records, and coordinating with other teams to restore services quickly.