Remote Networking Support Engineer – Entry Level

Optica 2000; Madrid; Remote; EUR 21,000 - 32,000; Full time

Job summary

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents, driving to zero SLA misses. You will use knowledge articles and tools to diagnose issues, perform maintenance tasks, and coordinate with clients, vendors, and internal teams to ensure service restoration.

The role emphasizes early career growth, cross-cultural collaboration, and handling diverse client environments with Cisco, Juniper, Aruba, and

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate and diagnose problems and create reports.
• Identifies and resolves problems following procedures.
• Performs defined maintenance tasks.
• Monitors service delivery against SLAs and logs relevant information.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes incidents per procedures.
• Keeps configuration items accurate and up to date.

Skills

Communication across cultures

Project planning

Active listening

Adaptability

Client focus

Vendor technologies knowledge

Remote diagnostics

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (Cisco/Juniper/Aruba)

Job description

NTT DATA in Madrid is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve incidents, driving to zero SLA misses. You will use knowledge articles and tools to diagnose issues, perform maintenance tasks, and coordinate with clients, vendors, and internal teams to ensure service restoration.

The role emphasizes early career growth, cross-cultural collaboration, and handling diverse client environments with Cisco, Juniper, Aruba, and