Remote Entry-Level Network Support Engineer

Second Window; Madrid; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) in Madrid. This entry-level role provides remote technical support to clients, identifying and resolving incidents to restore services and meet SLA targets.

You will work with Cisco, Juniper, Aruba, and Riverbed technologies, maintaining records and coordinating with stakeholders. The position requires a Bachelor’s degree in IT/Computing or equivalent, plus associate networking certifications.

Qualifications

• Entry-level networking knowledge required.
• Experience providing remote client support is a plus.
• Bachelor-level IT/Computing degree or equivalent required.

Responsibilities

• Operate in region to provide remote technical support.
• Identify and resolve incidents to meet SLA targets.
• Use service assurance tools to diagnose and report issues.
• Maintain configuration records and coordinate with stakeholders.
• Provide knowledge-based guidance and updates to clients and internal teams.

Skills

Communication

Cross-cultural collaboration

Project planning

Stays calm under pressure

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) in Madrid. This entry-level role provides remote technical support to clients, identifying and resolving incidents to restore services and meet SLA targets.

You will work with Cisco, Juniper, Aruba, and Riverbed technologies, maintaining records and coordinating with stakeholders. The position requires a Bachelor’s degree in IT/Computing or equivalent, plus associate networking certifications.