Remote Networking Support Engineer (L1) – Entry Level

Insud Pharma; Madrid; Remote; EUR 40,000 - 56,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote regional support. The role focuses on identifying and resolving technical incidents, maintaining SLAs and documenting resolutions.

You will work with Cisco, Juniper, Aruba and other technologies, providing remote assistance and escalation as needed. An entry-level opportunity with global exposure and commitment to diversity.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to investigate and diagnose problems, collects stats and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Maintains knowledge of knowledge articles and updates as required.
• Monitors service delivery against SLAs and maintains records.
• Prioritizes and diagnoses incidents; escalates unresolved incidents.
• Provides service recovery and closes resolved incidents.
• Documents and closes incidents per procedures.
• Cooperates with client IT environments, vendors and colleagues to expedite diagnosis.

Skills

Networking basics

Remote support

Troubleshooting

Cross-cultural comms

Incident management

Education

Bachelor's degree in IT/Computing

Networking certs (e.g., CCNA/JNCIA)

Tools

Cisco

Juniper

Aruba

RiverBed

F5

CCNA

JNCIA

ACMA

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote regional support. The role focuses on identifying and resolving technical incidents, maintaining SLAs and documenting resolutions.

You will work with Cisco, Juniper, Aruba and other technologies, providing remote assistance and escalation as needed. An entry-level opportunity with global exposure and commitment to diversity.