Remote Networking Support Engineer (Entry Level)

Four Seasons Hotels Ltd; Islas Baleares; À distance; EUR 32 000 - 42 000; Plein temps

Résumé du poste

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLAs are met. The role involves working remotely with global clients, maintaining knowledge bases, and coordinating with internal teams to restore services.

The position emphasizes entry-level networking knowledge, vendor technologies familiarity (Cisco, Juniper, Aruba), and strong communication skills to deliver efficient

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc).

Responsabilités

• Maintains the support process and ensures requests for support are handled per procedures.
• Identifies and resolves problems following agreed procedures.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes resolved incidents per procedures.

Connaissances

Communication

Cross-cultural collaboration

Active listening

Remote troubleshooting

Formation

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5)

Outils

Cisco

Juniper

Aruba

RiverBed

Description du poste

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLAs are met. The role involves working remotely with global clients, maintaining knowledge bases, and coordinating with internal teams to restore services.

The position emphasizes entry-level networking knowledge, vendor technologies familiarity (Cisco, Juniper, Aruba), and strong communication skills to deliver efficient