Remote Networking Support Engineer (L1) - Entry Level

Grand Circle Crewing; Islas Baleares; Remote; EUR 42,000 - 65,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) for remote client support. This entry-level role focuses on identifying and resolving incidents, restoring service, and ensuring SLA compliance across the region.

Responsibilities include monitoring service delivery, using diagnostic tools, and coordinating with teams to deliver timely resolutions. Knowledge in Cisco/Juniper/Aruba and basic vendor tech is beneficial, with room to grow in a global, diverse environment.

Qualifications

• Entry-level networking knowledge required.
• Experience providing remote client support is a plus.
• Familiarity with networking hardware and vendor technologies preferred.

Responsibilities

• Provide remote technical support to clients and resolve incidents according to SLAs.
• Diagnose problems using service assurance tools and document actions taken.
• Escalate unresolved issues and track incident status until resolution.
• Maintain accurate configuration and reliable knowledge articles for troubleshooting.

Skills

Networking basics

Remote support

Cisco knowledge

CCNA training

Education

Bachelor's degree in Information Technology or Computing

Tools

Service desk software

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) for remote client support. This entry-level role focuses on identifying and resolving incidents, restoring service, and ensuring SLA compliance across the region.

Responsibilities include monitoring service delivery, using diagnostic tools, and coordinating with teams to deliver timely resolutions. Knowledge in Cisco/Juniper/Aruba and basic vendor tech is beneficial, with room to grow in a global, diverse environment.