Remote Network Support Engineer (Entry‑Level)

Ambit Iberia; Ibiza; Remote; EUR 32,000 - 52,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support across regions. The role focuses on identifying, diagnosing, and resolving incidents to meet SLA targets and restore services for clients.

You will engage with clients, collaborate with internal teams and vendors, and apply knowledge of Cisco/Juniper/Aruba technologies to troubleshoot issues and prevent recurrence.

Qualifications

• Bachelor's degree in IT or Computing required.
• Entry-level networking knowledge in routing, switching, Wireless, and related areas.
• Associate networking certifications (e.g., CCNA, JNCIA) encouraged.
• Ability to communicate across cultures and work with clients remotely.

Responsibilities

• Provide remote technical support to clients and identify/incidents.
• Use service tools to diagnose problems and report findings.
• Follow procedures to resolve incidents and maintain SLA.
• Coordinate with teams and vendors to restore services.
• Log incidents with detailed information and update portals.

Skills

Communication skills

Customer focus

Problem solving

Remote support

Networking basics

Active listening

Education

Bachelor's degree in IT or Computing

Networking certifications (e.g., CCNA, JNCIA)

Tools

Cisco devices

Juniper devices

Aruba devices

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support across regions. The role focuses on identifying, diagnosing, and resolving incidents to meet SLA targets and restore services for clients.

You will engage with clients, collaborate with internal teams and vendors, and apply knowledge of Cisco/Juniper/Aruba technologies to troubleshoot issues and prevent recurrence.