Remote Networking Support Engineer – Entry Level

Inetum2; La Coruña; À distance; EUR 22 000 - 32 000; Plein temps

Résumé du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, diagnose incidents, and drive issues to resolution. The role emphasizes adherence to procedures, use of service assurance tools, and coordination with clients and suppliers across regions.

As an entry role, you will build knowledge of Cisco, Juniper, Aruba, RiverBed and other vendor technologies while supporting network infrastructure remotely.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
• Entry level experience in Networking technologies (routing, switching, Wireless).
• Experience providing remote technical support to clients.

Responsabilités

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate and diagnose problems and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Monitors service delivery against SLAs and maintains records.

Connaissances

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Long hours

Active listening

Adaptability

Client focus

Vendor tech basics

Networking concepts

Formation

Bachelor's degree in IT/Computing

Networking certifications (CCNA/JNCIA/ACMA etc.)

Outils

Cisco

Juniper

Aruba

RiverBed

Description du poste

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, diagnose incidents, and drive issues to resolution. The role emphasizes adherence to procedures, use of service assurance tools, and coordination with clients and suppliers across regions.

As an entry role, you will build knowledge of Cisco, Juniper, Aruba, RiverBed and other vendor technologies while supporting network infrastructure remotely.