Remote Networking Support Engineer - Entry Level

Lumenalta; Las Palmas de Gran Canaria; À distance; EUR 22 000 - 30 000; Plein temps

Résumé du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across regions. This entry-level role focuses on diagnosing issues, restoring services, and reducing SLA breaches.

You will use service assurance tools, consult knowledge articles, and coordinate with client teams and vendors to implement effective remedies. A foundation in networking and eagerness to learn Cisco/Juniper basics is essential.

Qualifications

• Ability to communicate across cultures and deal with diverse clients and teams.
• Willingness to learn vendor technologies and network concepts.

Responsabilités

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to investigate, diagnose problems and report findings.
• Identifies and resolves problems following agreed procedures.
• Monitors service delivery against SLAs and logs incidents.
• Escalates unresolved incidents and tracks to resolution.
• Coordinates with clients and vendors to expedite fixes.

Connaissances

Cross-cultural communication

Client-focused service

Incident resolution

Remote support

Technical troubleshooting

Active listening

Adaptability

Team collaboration

Vendor tech basics

Remote console concepts

Formation

Bachelor's in IT/Computing

CCNA/Juniper/Aruba certification

Outils

Service assurance software

Description du poste

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across regions. This entry-level role focuses on diagnosing issues, restoring services, and reducing SLA breaches.

You will use service assurance tools, consult knowledge articles, and coordinate with client teams and vendors to implement effective remedies. A foundation in networking and eagerness to learn Cisco/Juniper basics is essential.