Remote Networking Support Engineer (L1)

Viewtinet

Madrid

Remote

EUR 24,000 - 36,000

Full time

6 days ago

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Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and incident resolution for clients in a distributed environment. This role focuses on restoring services quickly while respecting SLAs and following fixed procedures.

You'll work with Cisco, Juniper, Aruba and RiverBed technologies, perform proactive maintenance, and document actions in ticketing systems.

Qualifications

Bachelor's degree in Information Technology or Computing or related field.
Associate level certs in Networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc).

Responsibilities

Maintains the support process and ensures requests for support follow procedures.
Uses service assurance tools to diagnose problems and creates reports.
Identifies and resolves problems following agreed procedures.
Performs defined maintenance tasks and monitors service delivery.
Escalates unresolved incidents and tracks resolution progress.
Documents and closes resolved incidents according to procedures.
Maintains secure, accurate configuration items (CIs).
Cooperates with client IT environments, vendors and colleagues to expedite fixes.